Sylvia Godfrey – e-mail | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - This is further proof that we have a serious morale problem at the hospital. There is need to talk to Sylvia Godfrey to help her calm down as we seek a long-term solution.
- There is a need to talk over the issue with Nichols, the head of Human resource to find out how best to handle the situation.
- Since it will not take long to send the mail, it makes sense to send it right away.
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Janet Trist – e-mail | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - Could the self-scheduling systems be part of the recent change in staff morale? There need to have a meeting and talk with Janet to find out more about this issue.
- Since the system is the best way forward on how the hospital manages it scheduling, there is need to revise the implementation approach to reduce the impact of the transition. This necessitates discussions with the head of the implementation team under Cynthia Nichols, the Head of human resource
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High school student | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - It would be nice to make it for this speaking engagement, there may be a problem finding time. If I cannot make it, then I should request Anne Armstrong, the assistant director-Nursing services.
- The best course of action is to ask Wilma to schedule it on my calendar and send a letter of confirmation to the school. In addition, I will send the email to Armstrong and request her to prepare to stand in for me in case I cannot make it. I will confirm with her a week to the time. Wilma should help with this too
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Marion Simpson – e-mail | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - This is an HR issue. I will forward the email to HR and ask for a solution. I will also ask the internal audit to mail me follow up on this matter as HR institutes corrective measures.
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Wilma – written note | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - It important to call Mr. Little back, usually when he doesn’t leave a message, it is because of the confidentiality of the matter, if he didn’t ask me to call back, then it means he prefers a face to face meeting. Therefore, I will call to find out how soon he wants to see me.
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Cynthia Nichols – e-mail | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - This is both serious and urgent. I need to set this process rolling as soon as possible. I will ask Wilma to set up a meeting later in the day with Fran Nixon and George Cross.
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Marion Simpson – memo | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - If that is the case, then it means I need to find an alternative way of getting financing for future travel. There may be need to ask for an increment in the travel budget to facilitate travel.
- This may first require talking with the president Allan Reid. I can do this in our meeting today in the evening.
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Wilma – written note | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - Actually, it makes more sense to talk to Sutter about the finance hitch from my travel reimbursements, to see if I can get a budget raise for travel reimbursements as I send the budget estimates. I will call him for his advice before calling the president, and if need be then I will raise the issues with the president.
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Scott Little – memo | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - I need to appoint someone to represent the hospital in this campaign. It is important for the hospital. I will request Jane Sawchuck because of her interest in the program.
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Wilma – written note | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - Mr. Stevens visit must relate to the lost patient case. It may be too late call the family now. What we need then is to finds out what went wrong and institute corrective measures as I had decided.
- I need to call Mr. Stevens as soon as possible to hear him out and tell him what we plan to do to handle this situation.
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Coach Bailey – e-mail | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - With the amount of work on my desk, I doubt I will find time to make it to the game. I will request Wilma to handle it. If she cannot, then I will have to turn down the request too.
- Call Wilma right away, and based on her response, I will call the coach.
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Jane Sawchuck – e-mail | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - Nosocomial infections are very serious. This has to do with the implementation of existing standards. If the implementation took place as planned, these infections would not occur. I need to talk to Jane Sawchuck to help with the implementation. It appears that I will also need to follow up on this matter for the next few months until the issue is clear.
- I need to respond Sawchuck to keep monitoring the implementation of the existing procedures.
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Allen Reid – e-mail | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - Another appointment today will completely send my time in a spin. I will have to see her after work hours. I can arrange to buy her coffee at a nearby restaurant. I will send an email to Reid to say as much.
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Scott Little – e-mail | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - Further action depends on the call to Scott
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Bernard Stevens – phone message | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - I need to talk to Wilma as soon as she comes to reschedule my day, to put this meeting into perspective
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Clement Westaway– e-mail | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - I need to get back to Dr Westaway as soon as I review the proposals. For the moment, I need to let him know when I will get back with the plan.
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Cynthia Nichols – e-mail | Call Immediately - Note to call w/in 2-3 days
- Email immediately
- Email w/in day
- Meet with ASAP
- Forward to:______________
- Note to meet w/in 2-3 days
- Other (specify:__________)
- No response needed
| - We are actually behind time in this, I will ask Armstrong to handle the interview before the end of the day.
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22. Allen Reid –on the phone | What do you do now? Clearly, there is a lot at stake, and this is a direct order from the president that I cannot ignore. I have to find a solution that ensures this situation does not escalate any further. There is need to send a team to find her. There is need also to call the family as soon as possible just as the president suggested. |